Shipping
Your order will be processed within 1-3 business days. Standard shipping charges may apply based on the order value. Below are expected shipping times during the non-peak shipping season. This excludes preorder items, items with dates and times otherwise stated, and COVID Tests.
| Shipping Method | Shipping Time | Shipping Fee |
|---|---|---|
| Standard USPS First Class | 4-7 business days | $5.30+ USD |
| FedEx Priority | 2-3 business days | $9.50+ USD* |
| DHL International | Dependent on Location | Dependent on Location. We ship to Canada and the UK! For other locations, please contact our customer support team. |
*Please note FedEx Saturday Delivery is regional and not guaranteed.
Rafi Nova Promise
Rafi Nova stands behind every product we sell. We promise to provide high quality and thoughtfully designed products. If, for any reason, you are unhappy, please contact us and we will find a solution.
Return Policy
Rafi Nova offer a 30 day exchange or return policy. Please contact us to initiate a return or exchange.**
Masks: As of June 1st, 2021, all masks are final sale. If the mask fit does not meet your needs please contact us at customersupport@rafinova.com about a possible replacement. Please wash and then donate any masks you do not intend to keep, thank you.
Disposable Masks and Tests: Final sale and non-refundable.
Other products, unless otherwise stated: Within 30 days of purchase, we will accept any product that has its original tags, is unworn or unused.
**This policy was updated June 1st, 2021. All items purchased prior to June 1st, 2021 are eligible for our previous return and refund policy.
Refunds Policy
You can return your product for store credit, a different product, or a refund to the original payment method only within the 30 day window.