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        Rafi Nova Promise
        Rafi Nova is on a mission to get families out for everyday adventures with products and content that inspire. Join the Rafi Nova Everyday Adventure society on Facebook to connect with others on this journey as we get real about parenting -  its issues, triumphs and challenges, while encouraging our community to get out in the world and enjoy life to the fullest.

         

        Returns Policy

        We offer a 30 day exchange or return policy. Please contact us to initiate a return or exchange.**

        Masks: As of June 1st, 2021, all masks are final sale. If the mask fit does not meet your needs please contact us at customersupport@rafinova.com about a possible replacement. Please wash and then donate any masks you do not intend to keep, thank you.

        Other products: Within 30 days of purchase, we will accept any product that has its original tags, is unworn or unused. 

         **This policy was updated June 1st, 2021. All items purchased prior to June 1st, 2021 are eligible for our previous return and refund policy. 

        The Oh Sh*t Kit Return Policy:
        We offer a 30 day return and refund policy specially for the Oh Sh*t Kit due to the complexity of the product. If you are not satisfied with your purchase, please contact us at customersupport@rafinova.com to process the return. All Kits must be shipped back with all accessories and must be postmarked within 14 days of receipt of the shipping label to be eligible for a refund. Returns are refunded to the original payment method used during purchased or issued to store credit upon request.

        Rafi Nova, at its discretion, reserves the right to charge a restocking and/or repacking fee of up to 15% if returned product or packaging are in poor condition or missing components. In addition, Rafi Nova reserves the right to not issue any refund if the return is missing components.


        Refunds Policy
        We have a 30 day return and refund policy. If you are unhappy with your order or are in need of an exchange, please contact us at customersupport@rafinova.com and someone from our team will be in touch to assist you.

        We’ll be able to process your refund once we receive your order at our warehouse. It may then take your bank 5-10 business days to credit the amount back to your card.

         

        Pick-Up Orders:

        If you place an order online that you intend to pick up at the store, please either select "Pick Up" at check out, or write "Pick Up Order" in the comments section. For same-day orders, please call ahead. We also have a point of service (POS) at our location if you would like to purchase in person. Our address is 29 Needham Newton, MA 02461, and we are open M-Th 10:30 AM - 5:00 PM, F 10:30 AM - 3:00 PM.

        Where are the products made? Our products are made in Vietnam and ship from our warehouse outside Boston, MA.

        Our featured textiles are hand-woven in remote villages in Southeast Asia and were hand-picked by our founders. 

        What does Rafi Nova mean? The name of our company, Rafi Nova, comes from the names of our founders' four kids - Raya, Efi, Noa and Eyva! 

        Can I order Wholesale? What about custom products? Please visit our Custom & Bulk page here for information on how to place an order. 

         

        MASKS

        Is there a filter? Yes! All of our masks have a cotton/polyester, non-removable filter. Our Everyday Elevated and Everyday Tie Behind also have an pocket for an additional filter.

        Is there a nose wire? All of our masks have a nose wire except the Little Kids Organic Cotton Mask.

        Care Instructions: We suggest that you wash your masks in the washing machine on the gentle cycle in warm water then hang them to dry. We also suggest washing your masks prior to initial use.

        *Note: The Smile Mask should be hand washed and air dried.

        Anti-Fog Methods: We suggest purchasing our Anti-Fog solution, or using a DIY remedy such as putting some shaving cream on the plastic, rub it in, and then wipe it off!  

        Sizing: Click here to view our size chart and sizing information.    

         

        PACKS AND BAGS

        What fabrics do you use to make your bags? We are committed to using up-cycled and recycled materials, and materials that would have otherwise been discarded, whenever possible.