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      Rafi Nova Promise

      Rafi Nova stands behind every product we sell. We promise to provide high quality and thoughtfully designed products. If, for any reason, you are unhappy, please contact us and we will find a solution.

      Returns Policy

      Given the personal use nature of our product, we only accept returns on unopened products. If you have opened it and the fit does not meet your needs please contact our customersupport@rafinova.com about a replacement. Please wash and then donate any masks you do not intend to keep, thank you.

       Pick-Up Orders:

      Do not place pick-up orders via Shopify. We have a point of service (POS) at our location at 29 Needham Newton, MA 02461 please come to our store. 

      What types of masks do you sell? - Differences between the different masks: 

       

      The Smile Mask   

      • One size fits most
      • Dual ties or adjustable ear loops for an adjustable fit and to accommodate hearing aids
      • Plastic is BPA Free. Fabric is 100% Cotton.
      • 3-layers of protection
      • Anti-Microbial
      • Moisture-wicking
      • UV Protection*

      The Everyday and Everyday Elevated Mask:

      • This mask is an upgrade from our former Essential Mask!
      • Ideal for quick trips to the store or going out for a walk
      • Lighter weight 100% cotton, 3 layers
      • Middle anti-bacterial layer
      • Adjustable nose bridge
      • Adjustable ear loops
      • The Everyday Elevated has an additional filter pocket for added protection (sold separately)
      • It also comes in a variety of colors
      The Performance Mask:
      • Ideal if you are interacting with people all day!
      • Fits tighter to the face 
      • Adjustable ear loops
      • Has a nose clip  
      • It does have a 2-layer non-removable filter
      • Made of 4 layers of cotton, including an antibacterial layer 
      • Comes in 4 Adult Sizes: Small/Teen, Medium/Ladies, Large/Men’s and XL

        The Toddler Organic Mask

        • Made from 100% Organic Cotton
        • Size Small (2-4 years of age)
        • Lighter and more comfortable for younger kids

        The Smile Mask for Kids

        • One size fits most
        • Dual ties or adjustable ear loops for an adjustable fit and to accommodate hearing aids
        • Plastic is BPA Free. Fabric is 100% Cotton.
        • 3-layers of protection
        • Anti-Microbial
        • Moisture-wicking
        • UV Protection 

        If we can do different bundles: I’m sorry, we only have the bundles available on the site. However, please contact us and we can see how we can help! 

        Where is it made: Our masks are made in Vietnam and ship from our warehouse outside Boston, MA.

        Is there a filter: Yes! All of our masks have a 2-layer, non-removable filter. Our Everyday Elevated and Everyday Tie Behind also have an additional pocket for an additional filter.

        Is there a nose wire: The majority of our masks all have a nose wire.

        Care Instructions: We suggest that you wash your masks in the washing machine on the gentle cycle in warm water then hang them to dry. We also suggest washing your masks prior to initial use.

        *Note: The Smile Mask should be hand washed and air dried.

        Anti-Fog Methods: We suggest purchasing our Anti-Fog solution, or using a DIY remedy such as putting some shaving cream on the plastic, rub it in, and then wipe it off! 

        What are they made of? Our masks are made from almost all 100% Cotton. 

        Kids Sizing: We offer kid's size Everyday Masks and Performance Masks. The Little Kid's Performance Masks are suggested for ages 2-5, while the Kids's Performance (XS) is suggested for kids 6-10. 

        Adult Sizing: Small (Teen), Medium, Large, XL, XXL available upon request (limited stock available)