Rafi Nova makes every effort to provide our customers with high-quality bags and accessories. Every bag includes handcrafted textiles from women artisans around the world. This means that there will be natural characteristics that should not be viewed as flaws, but traits that make your bag unique. The fabric is up-cycled, so it’s lived a life before being incorporated into your bags. While we clean and press these textiles, please do note that there may be some imperfections.THIS IS NORMAL AND SHOULD BE EMBRACED. To clean the textiles, just use light soap and water, dab, and let it air dry. For the PU Leather: you can wipe clean. If you have any care concerns, please reach out to us at any time: info@rafinova.com.